Development of Smart City Applications Based on Internet of Things (IoT) to Improve the Quality of Public Services

Corry Mislonika; Della Permata Sari; Siri Lek

Authors

Corry Mislonika Universitas Islam Negeri Mahmud Yunus Batusangkar Author
Della Permata Sari Universitas Islam Negeri Mahmud Yunus Batusangkar Author
Siri Lek Silpakorn University, Bangkok Author

Keywords:

Internet of Things, Public Services, Smart City

Abstract

Digital transformation in public service delivery continues to face challenges in terms of effectiveness, accuracy, and user satisfaction. This study aims to identify public service needs that can be optimized through Smart City technology based on the Internet of Things (IoT), to design and develop a prototype application, and to analyze its implementation effectiveness. A descriptive approach was used, employing a software engineering model through observation, interviews, documentation, and literature review. Data were collected from recent literature, public service actors, and simulations of the developed prototype. The results indicate that IoT implementation in Smart City platforms can enhance service speed by up to 45%, improve data accuracy, and significantly increase user satisfaction. The prototype was designed based on local needs and integrated with existing public service systems, providing a responsive, efficient, and sustainable solution. This study concludes that IoT integration in Smart Cities not only enables digital public services but also reshapes interaction patterns between citizens and government. The theoretical and practical contributions of this research reinforce the foundation for data-driven public service policy and technology development. The study’s limitation in small-scale testing opens opportunities for broader follow-up research in real-world implementations across various public sectors.

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